Last week aku gile down.. My departmental Internal Customer Satisfaction Index is soo damn low..way below target..though aku mmg expect tak kan meet target..but takde la aku expect serendah itu...as the HOD definately akulah yg paling terasa impactnya..
Internal Customer Satisfaction Index measure our internal customer punya satisfaction towards our service.. This is the first year company aku implement survey ni...all the HODs kena evaluate other department punya service..
Sebelum buat lagi me & my team dah expect kitorang punya score sure rendah.. Masa first tgk result tu aku terus down la..terus angkat beg & balik..mood terus terbang..basically through out last week memang mood aku zero la...tu blum citer mood budak2 aku..now aku kena pikir cara nak up kan balik spirit my staff..put aside mine la...biar la plastik skit..janji budak2 aku not affected by this result..
Last thursday aku dah confront boss aku..the BIG BOSS la..aku siap forward kat dia detail report..siap dgn comments yg di extract dr system.. Selamba je aku ckp kat boss that aku dah expect result dept aku akan teruk since we are the most unfavourable dept of all.. Dia siap ckp dia faham and me & my team are not to be penalised for that..
Basically thru the comments tu, mostly tak puas hati ngan company..bkn ngn servis department aku...tapi disebabkan kami ni executor..kami la yg kena tembak...DAMNNNNN!!!!!!!
Kekadang aku rasa HOD2 ni nama je belajar tinggi2..kerja bertahun2 tapi NOT that smart la...tak boleh nak differentiate between company's policy ngan service..isn't that STUPID???
Kekadang as manusia ni kita tak boleh lari dari being emotional...something being emo is very much easier than being rational...
As a new person in the company..aku realise that most HODs and otai in this company suka blame orang lain and tikam belakang orang...depan kita baik nak mampus..cakap lembut bukan main..belakang kita...wallahualam..
Boss suh aku & team should have more human touch..nak human touch camne lagi kalu org sah2 tak suka kan?? Sampai skang ni statement "human touch" dah jadi joke among us..we are going to start "touching people" after this...hahaha...
I'm going to have a brainstorming sesion with my people soon..nak kena pikir camne nak "touch people" nie... Hopefully we'll get a better result for 2012..still not too late to rectify the issue kan?? Hopefully...insya allah...
Internal Customer Satisfaction Index measure our internal customer punya satisfaction towards our service.. This is the first year company aku implement survey ni...all the HODs kena evaluate other department punya service..
Sebelum buat lagi me & my team dah expect kitorang punya score sure rendah.. Masa first tgk result tu aku terus down la..terus angkat beg & balik..mood terus terbang..basically through out last week memang mood aku zero la...tu blum citer mood budak2 aku..now aku kena pikir cara nak up kan balik spirit my staff..put aside mine la...biar la plastik skit..janji budak2 aku not affected by this result..
Last thursday aku dah confront boss aku..the BIG BOSS la..aku siap forward kat dia detail report..siap dgn comments yg di extract dr system.. Selamba je aku ckp kat boss that aku dah expect result dept aku akan teruk since we are the most unfavourable dept of all.. Dia siap ckp dia faham and me & my team are not to be penalised for that..
Basically thru the comments tu, mostly tak puas hati ngan company..bkn ngn servis department aku...tapi disebabkan kami ni executor..kami la yg kena tembak...DAMNNNNN!!!!!!!
Kekadang aku rasa HOD2 ni nama je belajar tinggi2..kerja bertahun2 tapi NOT that smart la...tak boleh nak differentiate between company's policy ngan service..isn't that STUPID???
Kekadang as manusia ni kita tak boleh lari dari being emotional...something being emo is very much easier than being rational...
As a new person in the company..aku realise that most HODs and otai in this company suka blame orang lain and tikam belakang orang...depan kita baik nak mampus..cakap lembut bukan main..belakang kita...wallahualam..
Boss suh aku & team should have more human touch..nak human touch camne lagi kalu org sah2 tak suka kan?? Sampai skang ni statement "human touch" dah jadi joke among us..we are going to start "touching people" after this...hahaha...
I'm going to have a brainstorming sesion with my people soon..nak kena pikir camne nak "touch people" nie... Hopefully we'll get a better result for 2012..still not too late to rectify the issue kan?? Hopefully...insya allah...
